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I am actually in shock reading this. I am in a slightly similar situation. My car was picked up after an accident and within a month, I was told it was written off. I could swear that the car could be repaired but we are where we are. I currently have a hire car and waiting for January to see if there will be any new cars as I loved my Tiguan so much.
Hi Xeba,
It really is a shock.. I did call motability yesterday just to get some more information on the write off aspect and they actually told me the write off is not from the accident, but damages to the car incurred at the garage. The representative also told me all the cars at the garage have been written off due to damages incurred at the garage. I’m inclined to think that this garage was taking parts out and selling them (?) I’m not sure. Had a look at their social media and it looks like the owner and workers have moved abroad months ago.
Moniq
I’m suprised by how long it took RSA to realise something was up – surely “repairs” taking that much time should be pretty suspicious?
Yeah I’m surprised too, especially because 4 garages had rejected the repairs beforehand, and it seems like loads of motability cars had been going to this garage but none were actually getting repaired. Their google reviews are flooded. Not sure why it’s taken them so long, I know motability have now changed insurers and hopefully the new insurers are much more vigilant. I don’t even want to know how much money they’ve lost.
Moniq
Interesting read! However, Motability, RSA or both, perhaps should have put two and two together when all other repairers rfused to work on your car. You have also been driving around in a write off, since you collected it, which in its self isn’t the best situation to be in. Today RSA rings to tell you this, so where is your car now and have they advised you not to drive it and it will be collected on “x” date? Have Motability advised you, to start looking for a new vehicle, whilst keeping you in a hire car, which I also expect you had use of whils’t yours was in for repair initially? Hpe you have a better 2024 ?
Hi Kezo!
Sorry for the confusion, I went to go see it when they sent a text message to tell me it was finished. When I went it looked good, they turned me away and said it wasn’t finished yet.
I think they were fixing just the outsides but not the inside? I don’t know where the car is, they said all the cars at the garage are a write off and we won’t be getting it back. They’ll call after Christmas with more updates and next steps, they just wanted to call me to let me know it was a dodgy garage and is now a criminal case.
Moniq
Sorry it wasn’t really the right term, I wouldn’t call it “out of pocket.” But I was only provided with a hire car for 3 months and since then they have offered a taxi service to be booked in advance for any appointments. I haven’t used the taxi service as I’ve had family members offering with driving. So since this all has happened my mobility part of PIP is still going to the car, but I have been assured that it will be refunded for the 10 months that I haven’t had my car or the hire car.
Moniq
