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After assistance,
I placed an order for a Rav 4 at beginning of August. It’s my first car on the scheme. I was advised it will be delayed and should be here in December 2021.
Got a call in November to say it’s delayed till March 2022.Got in touch with them yesterday to get a date and was advised they have cancelled my order as the Rav 4 is no longer on the scheme.
I contacted motobility and got no help at all.
Now all advance payments have gone up and I have to find another vehicle,
Has this happened to anyone else?
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Got in touch with them yesterday to get a date and was advised they have cancelled my order as the Rav 4 is no longer on the scheme.
This is, to put it in french, bullshit.
Your order was placed when it was still available, it doesn’t matter if it gets taken off the scheme. I’m not sure why Motability isn’t stepping in there – they can’t just cancel your order for no reason (and as mentioned, being removed from the scheme after order isn’t a reason).
I’d actually go to the dealership in person and make some noise – potentially even seek legal advise. Not that it would be particularly worth it, but just to show assholes (another french one) like your dealership that as a customer, you certainly have rights.
I’d call Motability again and make it clear that they cancelled your existing order with the explanation that the order was placed prior to the car being removed.
We have a car on order that’s not on the scheme anymore, that isn’t being cancelled either (Golf GTE).
Prior: SEAT Ateca Xcellence Lux 1.5 TSI DSG MY19, VW Golf GTE PHEV DSG MY23
Current: Hyundai Ioniq 6 Ultimate
Next: we'll see what's available in 2028.Although this shouldn’t happen, as orders should be honoured regardless of whether or not the car remains on the scheme between order and delivery, I have a fear that this is going to start happening to more people, especially with cars or manufacturers that are no longer on the scheme. It’s a great shame that Motability isn’t helping, because they should.
It might depend if a build order was done or if it was just sitting in the drawer of the salesman.
Current Car: Hyundai Kona Premium EV...2 way 40kg hoist
Last Car: Toyota C-HR Excel Hybrid...4 way 80kg hoistI’m sorry, what did i miss – with what justification would a company cancel those orders?
The only justification for that would be if Motability says “the car isn’t on the scheme anymore, so we’re not buying it”. As far as i am aware, that hasn’t happened.
He placed a binding order. Recently we had discussions about whether or not you can cancel no problem, i am firm on the side that no, if you place an order, without *exceptional* circumstances, you should not cancel your order (or complain if you get charged a fee).
This goes both ways, especially if you pay a deposit on top. We could argue that in case of the Astra PHEV, that was only one day or so on the scheme, an order might be cancelled (if anyone was stupid enough to pay £6500 for an Astra, but alas) – but not half a year after placing the order. It’s hardly the guys fault that Toyota can’t get the car built in a reasonable time frame.
What happened, and i’d put money on it, is that they convert Motability orders to private orders with the excuse that the car is removed from the scheme, hoping that no one makes noise.
Who cares if the disabled guy is already waiting 7 months on his FIRST car. Nah, absolutely not. A dealer can’t just cancel an order without justification, which in this case would be that Motability doesn’t pay for the car on delivery because it’s not on the scheme anymore. The motability search says you’re looking at cars ready *to order*, not *wouldn’t be cancelled if delivered today*.
Prior: SEAT Ateca Xcellence Lux 1.5 TSI DSG MY19, VW Golf GTE PHEV DSG MY23
Current: Hyundai Ioniq 6 Ultimate
Next: we'll see what's available in 2028.I’d definitely be back onto motability because now you would have to order and wait 5 months plus for a new car
Motability will hope that you’ll now be extending your existing lease.
They don’t see to care at all these days.
Absolutely shocking! Go and kick some ass as you ordered it whilst it WAS on the scheme! The dealer has no right whatsoever to cancel it. It is not your fault it has been removed and they MUST honour your contract.
As far as Mota is concerned, they should know this so I would ask to speak with a Manager at Mota and if nothing is done, go in person to the dealer and threaten them with you contacting the papers and media over this fiasco, ncluding Mota, as it is DISCRIMINATION in my opinion.
Rant over!
Current car 2019 Ford Kuga 1.5T Titanium X Edition (White)
On order new Vauxhall Grandland Ultimate 1.2 Turbo (Ruby Red)
Thanks for your help.
This is my first mobility car so I don’t know how it works.
I have actually just been to a Honda garage and ordered a HRV which is in stock and only waiting a month for the car. It is not as big as the Rav 4 but I need a power boot and all the advance prices have gone up.
I got a part ex on my car to pay for the payment.
whilst in there he filled in mobility forms on the computer, this is something they didn’t do at the Toyota garage in August and said you will be sent a pin by mobility, again something I didn’t get from Toyota.
It’s starting to look like they didn’t put my order through at Toyota if you ask me in August last year
If you’d ordered a Vauxhall Corsa-e like me you’d not have these problems ?
X
If you’d ordered a Vauxhall Corsa-e like me you’d not have these problems ? X
I wouldn’t tempt fate X. You haven’t got it yet!
Thanks for your help. This is my first mobility car so I don’t know how it works. I have actually just been to a Honda garage and ordered a HRV which is in stock and only waiting a month for the car. It is not as big as the Rav 4 but I need a power boot and all the advance prices have gone up. I got a part ex on my car to pay for the payment. whilst in there he filled in mobility forms on the computer, this is something they didn’t do at the Toyota garage in August and said you will be sent a pin by mobility, again something I didn’t get from Toyota. It’s starting to look like they didn’t put my order through at Toyota if you ask me in August last year
thats what i thought, hence why motability are not interested. sadly this has been going on too much without telling customers where they stand. anything to say they got an order i guess.
Current Car: Hyundai Kona Premium EV...2 way 40kg hoist
Last Car: Toyota C-HR Excel Hybrid...4 way 80kg hoistI have had similar problems with Toyota. I ordered a RAV 4 Excel 2WD on September 22 last year and not long afterwards the RAV fell off the Motability website! I got onto Motability and they said that they would still support my order and the AP was about £2300 (war pensioner). The RAV 4 reappeared and the AP had risen to £2800 ish and Motability said they would support the original AP as my order was extant.
Just before Christmas my dealer informed me that Toyota was going to cancel my order and the reason was that the RAV 4 was getting a minor facelift and all fleet cars that did not have a build date were to be reordered. Of course I was pissed because the RAV 4 excel was nowhere to be seen on the Motability website but I was given some assurance by my dealer that they fully expected the RAV 4 to reappear in Q1 2022, which it duly did.
On Jan 1 the RAV duly reappeared and lo and behold the RAV 4 Excel was being offered with either 2WD or AWD and the AWD had an AP of about £1900 whilst the 2WD had an AP of about £2800. No brainer, on Jan 6th I ordered up an AWD Excel and Motability sent me the approval letter with pin etc for the AWD. However, my dealer tried very hard to fulfil the order but Toyota prevented it being ordered (I knew there was a mistake with the AP but got in quick enough for Motability to approve the order). My dealer ordered me a 2WD RAV 4 Excel on the 7th January weyhey. Expected delivery sometime in October!! Soon afterwards the RAV 4 disappeared off the website again!!
Anyway, I kicked up about the AP rising to £2800 ish and big Toyota and Motability have decided to honour my AP at £1900 ish so all in all after all the hassle I am currently happy. With the contribution of £250 from Motability once the car is delivered and the return of my old car in one piece my new car should hopefully cost me buttons weyhey.
This is crazy, not only should you be compensated for your time wasted but the order shouldn’t be cancelled doesn’t matter if it’s been removed off the scheme what a joke I’m really sorry about this hopefully something can be done, I’d be on motability, ask to speak to a manager to get it looked into, they’ll make it a case and investigate
I am pretty sure my dealership will look after me, they are as frustrated with this as much as I am. As far as Motability is concerned, they have honoured the AP along with Toyota and who would do the compensating I wonder. I am happy with the outcome so far, all I have to do now is be patient and wait for the new car to turn up. Currently I have a Tiguan that has been MOT’d and serviced, new brakes etc so I have no concerns about my current car.
Thanks for your help. This is my first mobility car so I don’t know how it works. I have actually just been to a Honda garage and ordered a HRV which is in stock and only waiting a month for the car. It is not as big as the Rav 4 but I need a power boot and all the advance prices have gone up. I got a part ex on my car to pay for the payment. whilst in there he filled in mobility forms on the computer, this is something they didn’t do at the Toyota garage in August and said you will be sent a pin by mobility, again something I didn’t get from Toyota. It’s starting to look like they didn’t put my order through at Toyota if you ask me in August last year
Hi Tony
Just thought and with you changing to another manufacturer, did you cancel your order for the RAV 4 and did you get a confirmation letter with a PIN from Motability a week or so after ordering the RAV 4 last August.
If none of these things happened and you just went and ordered the Honda it would seem like the Toyota dealer never ever put an order in for a car in the first place. As with the Honda dealer and the filling of the Motability forms did you do that last August with the Toyota?
Go to the Motability web site and make a Motability account following the easy to fill form, if you haven’t already done that, and you will see your Honda showing up there in a few days.
I never received anything from motobility when I ordered the Rav 4. I have been on to Toyota head office today who were useless.
I spoke with the dealership who were like a politician and apologised and claimed it was to do with that they don’t fill in the motobility form until they have a transmission number. Absolute bull.
They even said motobility will back them up as this is the process. Rang motobility and they said this is wrong and I should have received a confirmation from motobility that order has gone through like I have with the Honda.Toyota head office say they don’t deal with complaints but through the dealership and I was put through to manager of the dealership who carried out spouting rubbish, all I wanted was them to admit that they didn’t put papers through but wouldn’t. He said they do it when they have the numbers of the vehicle.
Might have ended up with not the car I wanted but at least I can get a car with a power boot and don’t have to use a stick anymore soon to shut my boot.
Enjoy the Honda, sounds like it will be here before you know it.
Ordering a new car should not be this hard. Most have a seamless ordering experience and let’s hope that the next car you order goes much better for you.
Skoda Enyaq Race Blue
So sorry to hear that Tony disappointing keep well.
Yesterday I discovered when I chased my Motability order with Toyota that they have cancelled my order placed in January (with delivery due in June/July) without telling me, claiming to have lost the order! I am livid and have told them this in unacceptable. I have an email from January confirming my order was in place and not to worry they would be back in touch nearer delivery date. The car is my life line. Will get on to Motability tomorrow… sounds like a scam given how many claim to be affected… Me thinks this needs to go to the papers.
Yesterday I discovered when I chased my Motability order with Toyota that they have cancelled my order placed in January (with delivery due in June/July) without telling me, claiming to have lost the order! I am livid and have told them this in unacceptable. I have an email from January confirming my order was in place and not to worry they would be back in touch nearer delivery date. The car is my life line. Will get on to Motability tomorrow… sounds like a scam given how many claim to be affected… Me thinks this needs to go to the papers.
It’s disgusting how we can be treated especially during these times where retail sales are king.
Sadly you would more than likely get more attention from the press than Motability, who seem to have adopted a less than favourable attitude towards its customers.
Sadly you would more than likely get more attention from the press than Motability, who seem to have adopted a less than favourable attitude towards its customers.
While i’d agree, i’m not 100% certain that it would be the kind of attention you’d desire.
The last time “we” were in the press, the entire county collectively took a big steaming pile on people on the scheme, due to “dem free lugsurie cars innit”. Especially rainbow/right wing press would immediately jump on that, with people telling us that we should be happy if we’d get a pushbike.
Prior: SEAT Ateca Xcellence Lux 1.5 TSI DSG MY19, VW Golf GTE PHEV DSG MY23
Current: Hyundai Ioniq 6 Ultimate
Next: we'll see what's available in 2028.Especially rainbow/right wing press would immediately jump on that, with people telling us that we should be happy if we’d get a pushbike.If Citroën manage to get WAV conversion of their Ami, there will be change.com petitions for Motability to only offer that.We have just had a similar situation (but not with Motability). We ordered a yellow/gold Yaris Cross Dynamic from our local Toyota dealer in May and were told it would be available in October. In July Toyota changed the list of Yaris Cross models from 5 to 3 and removed the Dynamic. We were expecting the car to arrive in a week or so but last week we were told that Toyota would not be honouring our order since it was for a discontinued model and offering us a GR Sports model instead with a different choice of colours. This has completely different style (sports) seats which are uncomfortable & so not suitable for my wife. Surely they should have honoured our contracts since it was a valid model at the time that we ordered it.
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