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Backstory:
Took delivery of a Peugeot e208 in October 2023. Unexpectedly quick – booked the test drive in September, before I’d even sat in the car the dealership phoned to say if we liked the car, they had one arriving in a few weeks which was a cancelled order. I expected the charger installation to take a bit longer due to the quick car delivery, but not the 18 months that I’ve now had the car for!
Easee were awful, the company they sent out quoted £75 extra on top which was fine, it’s a less than 15m run but trunking is needed so I anticipated an extra charge. However they spent nine months failing to organise installation and wouldn’t reply to any emails asking when installation would happen, so we were restricted to public charging. Living rurally, it was a 20 mile round trip to charge each time, Motability were useless in chasing up the installers, and just gave me £250 towards the extra I had to pay to charge over what it should cost at home.
When they stopped using Easee, we had an Ohme installer out – same installation company that had failed to do the work under Easee – for the same job they now quoted £500!
Eventually motability said ‘we can’t get them to honour the previous price’ and they advised that I should – get this – order another car and ‘hope that a different installer is used’!
So I ordered an Enyaq, and Ohme have just got back to me today, the new installation company have invoiced £150 which I’m happy to pay, just to get the flaming job done!
Just wanted to share my story here as it feels like some installers are upping prices and profiteering, and to say that if the excess that Ohme come back with is too high, ask them to try another installer as there are clearly decent companies out there.
Looking forward to getting our Skoda in June and the e208 has been great, but motabilitys lack of action against poorly performing ev installers has cost me many hours of travelling to charge the car and a lot of money when, if their system worked properly, I should have been charging this car at home on an EV tariff for a long time now, not paying over the odds for public charging!
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I find Motability’s customer service team “we can’t help or defend you but, just go ahead and order a new car” attitude rather bizzare TBH.
It seems only when a scheme user contacts Motability’s CEO department anything really gets done and actuall meaningful help is offered.
Motability need to get their act in order and stop wasting money, which is ultimately passed onto us by putting their foot down to protect scheme users from these rogue installers or at least get another charger supplier onboard. At leastthere would be competition rather than Ohme and their contractors having full rein of installs.
The Enyak has a much better claimed range, which may benifit you. Hope you enjoy it 🙂
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