[Javert]

Hi – if my wife orders a car on Motability with a long wait time, what are the cancellation rights there – can she cancel the order any time without any penalty or if not up to what moment could she cancel, and if there is a penalty what would it be?

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[olpk]

I’ve signed an order form for every single motability car I’ve ordered.

Or they won’t order it.

Just cancelled an order , car was built, already in UK but not at dealer yet.

Dealer wasn’t best pleased. He wanted paying for optional extras when I placed the order but forgot to charge me before I left.

First thing he said was “there are charges”.

In the end the dealer didn’t charge me but said they wouldn’t take another order unless I paid for extras upfront.

Luckily the replacement order I didn’t want extras.

Be careful as you could get into a legal battle if ordering options as technically , under consumer law, adding extras makes it a special order item and thus certain rights go out the window.

[Author]

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