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Hi – if my wife orders a car on Motability with a long wait time, what are the cancellation rights there – can she cancel the order any time without any penalty or if not up to what moment could she cancel, and if there is a penalty what would it be?
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I had a charger fitted within three weeks of ordering a car. I have since cancelled after waiting 8 months.
which rather supports my point! I guess that the other advantage of waiting until the car is within a month or two of delivery is the chance that you might get a newer or updated charger, should one become available.
That’s not necessarily an advantage. In the past so far that would’ve lead to no technological advantage, while being required to adhere to new (less convenient) legislation as well as reduced grants for fitting it (which of course only matters if you fit it yourself, but still).
The situation is an odd one, though. You’d assume that MB has something in place that’d prevent potential abuse (obv. after 8 months we’re not talking abuse in this particular case). They’re very much not altruistic, they don’t do nothing out of kindness of their heart or empathy for disabled people.
In fact i wouldn’t be surprised if they charge him if he doesn’t order another BEV/PHEV.
Prior: SEAT Ateca Xcellence Lux 1.5 TSI DSG MY19, VW Golf GTE PHEV DSG MY23
Current: Hyundai Ioniq 6 Ultimate
Next: we'll see what's available in 2028.I’d be surprised if Motability doesn’t receive a subsidy, grant or other incentive for fitting chargers. It may be they don’t pay enough to care if they lose a few. All goes towards government targets.
Could be, i don’t claim to know how exactly it works – but it wouldn’t surprise me. Though i don’t think they receive another subsidy over the normal grant.
I am certainly going to follow the thread, i’m interested in the conclusion.
Prior: SEAT Ateca Xcellence Lux 1.5 TSI DSG MY19, VW Golf GTE PHEV DSG MY23
Current: Hyundai Ioniq 6 Ultimate
Next: we'll see what's available in 2028.In fact i wouldn’t be surprised if they charge him if he doesn’t order another BEV/PHEV.
Mb’s policy is only to fit charge points to first time BEV users and not PHEVS. In the unlikely event they did charge, that charge would apply to PHEV’s, Hybrid and ICE, if the op chose not to order another BEV.
I’d be surprised if Motability doesn’t receive a subsidy, grant or other incentive for fitting chargers. It may be they don’t pay enough to care if they lose a few. All goes towards government targets.
The current EVHS grant currently stands at £350 including VAT Not only would Mb claim the VAT back on this, they would pay trade price for the actuall charger exluding VAT. Mb would have also negotiated pay a reduced installation rate that would also be charged VAT free.
From our experience, the key is to get a written confirmation from the Motability sales agent of any cancellation costs if you were to decide on a cancellation before delivery.
In our case, we had ordered a Vauxhall Astra 1.5 diesel Ultimate last July (£1,599 advanced payment at that time) and by end of January this year (6 months) we still had not been given a build date. Had we been, I wouldn’t have cancelled. As it was, we were honestly fed up of being left in the dark as unless we approached the dealer, we heard absolutely sweet fanny adams.
Consequently, we cancelled the Astra once we had written clarification of zero cancellation fees, and went out the next day, (once we checked the Astra order had cleared from our Motability account) and ordered a new Renault Zoe E Techno R135 Boost Charge for nil advance payment, thus saving £1,599. We did this two weeks ago and should have the car within the next ten days. What a differences a day makes.
Hi
I ordered a Ford vehicle some months ago, then five weeks ago they asked for payment, which I paid, as delivery was pending. Since then they cannot give me a delivery date and keep saying they don’t know when it will be delivered.
I’m considering cancellation, will I be charged a cancellation fee ? Anyone have similar issue.
thanks
I think they’d have a difficult time charging a fee. They’d have to prove financial loss when cancelling the order. The contract is between Motability and the dealer / Ford. You don’t enter into a contract (between you and Motability) until you enter your PIN number.
Quite naughty to ask for the AP then not be able to give you an update.
Best of luck.
I have been waiting over 12 months for my mobility car, apparently it’s arrived into the country now but are considering cancelling and going elsewhere as they want a lot of money on top, not paid anything as yet, could I still cancel or is it too late?
I have been waiting over 12 months for my mobility car, apparently it’s arrived into the country now but are considering cancelling and going elsewhere as they want a lot of money on top, not paid anything as yet, could I still cancel or is it too late?
You can typically cancel at any point prior to putting your Pin in on the day you collect. So in that sense no, your not too late!
I’m sure @Glos Guy will be happy to expand on my comment
When I order a car I usually order some options.
I’ve read on this forum, albeit 3 years ago or more, of someone cancelling the car and having to pay for the cost options.This stuck in my mind because I was concerned re this exact scenario as it would put 5k at stake for me
I am thinking of cancelling the order too but had ordered a pack for heated seats worth £400. Having read here that I might be charged for that seems unfair if I don’t want the car anymore as it won’t serve all our purposes. Can anyone advise. Anyone recently cancelled an order with extras, please.
I am thinking of cancelling the order too but had ordered a pack for heated seats worth £400. Having read here that I might be charged for that seems unfair if I don’t want the car anymore as it won’t serve all our purposes. Can anyone advise. Anyone recently cancelled an order with extras, please.
Do you know if the car has been built yet and I take it you paid the £400 upfront?
You could email the dealer asking if the car has been built along with expected build date if known if not. If they come back with no build date, you could print the email and take it to your MP and ask them to write to the dealer requesting a cancelation and refund of £400 on the grounds of unrealistic wait times if thats the reason. Its also worth contacting citizens advice or similar.
If the vehicle has been buit, its unlikely you will get a refund unless the dealer is willing.
I am thinking of cancelling the order too but had ordered a pack for heated seats worth £400. Having read here that I might be charged for that seems unfair if I don’t want the car anymore as it won’t serve all our purposes. Can anyone advise. Anyone recently cancelled an order with extras, please.
Unless you have signed a contract with the dealer saying that the £400 is non-refundable (which I very much doubt) then you have not entered into a legally binding contract. The only contract is between yourself and Motability Operations and that only comes into effect when you enter your PIN on the day of collection. If the car is no longer suitable just be honest with the dealer, cancel the order and ask for your £400 back (assuming you have paid it up front). I strongly suspect that they will refund the £400 without quibble. If they don’t play ball, tell them you will call Motability for assistance. Dealers don’t want black marks against them as a result of customer complaints, especially when they are pulling a fast one!
I beg to disagree. You can cancel the order right up to when you’re asked to enter your PIN in the dealers computer at the point of collecting the car.
For the dealer to pursue you for the cost of any extras he’d have to prove he’d made a loss. Which unless you ordered the car in dayglo pink is never going to be the case.
I beg to disagree. You can cancel the order right up to when you’re asked to enter your PIN in the dealers computer at the point of collecting the car. For the dealer to pursue you for the cost of any extras he’d have to prove he’d made a loss. Which unless you ordered the car in dayglo pink is never going to be the case.
Who are you disagreeing with? We’ve basically said the same thing!
I was disagreeing with kezo, Glos Guy. My reply was written before yours but was delayed sending, for some reason.
I was disagreeing with kezo, Glos Guy. My reply was written before yours but was delayed sending, for some reason.
I’m inclined(ish) to agree with you and Glos Guy.
However my point being is you normaly sign for any factory options or they form part of the vehicle contract and you normaly pay upfront for any factory options.
Whilst the contract you sign when ordering a vehicle can easily be revoked prior to entering your pin, the monies paid for the factory fitted options still fall under the contract, even though the actual vehicle has been canceled. The dealer could argue he wouldn’t be able to sell the with factory options, which we know is bull sh!t. If that were the case the dealer would be entitled to keep the money, charge a cancelation fee or refund you in full for the factory options.
I could be barking up the wrong tree!
He could argue anything he liked, kezo, but if, rightly, a customer told him to get lost, or had to pursue a claim for his deposit back, the dealer would have to prove to a court he had lost money.
I was disagreeing with kezo, Glos Guy. My reply was written before yours but was delayed sending, for some reason.
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I was disagreeing with kezo, Glos Guy. My reply was written before yours but was delayed sending, for some reason.
I’m inclined(ish) to agree with you and Glos Guy. However my point being is you normaly sign for any factory options or they form part of the vehicle contract and you normaly pay upfront for any factory options. Whilst the contract you sign when ordering a vehicle can easily be revoked prior to entering your pin, the monies paid for the factory fitted options still fall under the contract, even though the actual vehicle has been canceled. The dealer could argue he wouldn’t be able to sell the with factory options, which we know is bull sh!t. If that were the case the dealer would be entitled to keep the money, charge a cancelation fee or refund you in full for the factory options. I could be barking up the wrong tree!
Yes, you are barking up the wrong tree Kezo! Options selected by a customer do not form part of the contract. You might sign an order form confirming the details of the car ordered (including options) but it’s important to understand that this is admin and not a contract. We never enter into a contract with a dealer. The only contract that we enter into is with Motability Operations, and that contract only commences once we enter the PIN on day of collection (when we have checked that the car being given to us is exactly as per the order). The dealer is simply an agent acting on behalf of Motability Operations, for which they receive a fee (plus volume related bonuses, but that’s nothing to do with us or Motability).
Once it’s understood that we never enter into a legally binding contract with a dealer, it’s easier to understand why if we cancel an order any moneys paid should be returned. As an aside, it’s not always a requirement to pay for options up front. I added quite a few to our BMW and paid for them on the day we collected the car.
I have never cancelled an order but, if I was to do so, I would only do it before the car was built. I think it’s poor form and unfair on the dealer to cancel once the car exists (unless the wrong spec has been built). However, legally the customer could still cancel the order, as no contract has been signed yet. As Wigwam correctly states, the dealer would have to make a claim that they had incurred a loss (which is extremely unlikely, as they could always sell the car and, even if they gave away the options free – which they wouldn’t – they’d probably still make more profit than had the car gone to a Motability customer). However, any such claim would have to be made against Motability Operations and not the customer – another reason why it would never happen!
Your response should be a sticky, Glos Guy. It’s a question often asked and you have definitively answered it!
Thanks all. I was able to cancel the order. Paid nothing for doing so, as the car hasn’t been built.
car has been sitting in showroom for 15 days now due to change over to new company taking over and computer systems going down they can’t give me an end date for collection so can i cancell if want with no penaly on my part as this is not an exceptable state of affairs
Rene, the
you lease the car from Motability Operations, not the garage.
you pay, just like with every lease car scheme, the advanced payment or normally called the deposit to the supplying garage,a gain, just like every other lease scheme.
At no point in the lease, do you own the car, it always stays the property of Motability Operatiobs.
yes, you pay for any added extras,but please be aware, the Motability insurance does not cover the costs in the event of a loss of the car.
you do get a pro rata repayment if the deposit however.
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