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I’ve been a motability customer for over 35 years and would like to share my experience of dealing with KWIK FIT Cumbernauld.
I found a screw in my rear tyre on Tuesday evening,I went to Kwik Fit on Wednesday afternoon to be told I need 3 new tyres which they would order for me and gave me an appointment for yesterday ,Thursday.
I was told it would be a 40 min wait so I waited outside,after 5 mins the tyre fitter told me they would need to order special tyres because they are run flat,I asked them if they could come to my work in Glasgow city centre today Friday to change them and he gave me their Kwik fit mobile tyre fitting service number.
I phoned them straight away to be told there’s no one available in the city centre until Saturday,I then asked if they could come to my house and was told the same so I arranged for Kwik fit to come to my house on Saturday,any time between 8.30 and 2.
I’ve just had a voicemail from Kwik fit saying they have nobody in my area tomorrow morning so I phoned them back and explained I can’t drive my car as I have a screw in rear tyre and I’m only allowed to drive max distance of 50 miles.plus my 2 front tyres are practically at the minimum depth of tread.
They are trying to arrange somebody to come to my work on Monday.
I’m halfway through my lease and have been thinking for a while about leaving motability and this experience has just made me realise what a rubbish “service”Kwik fit provide.I will not be returning to motability after my current lease.
It’s not worth the hassle and stress of trying to get a tyre changed from Kwik Fit.