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I took a new car through the scheme in April last year. During this time, I have had to deal with numerous issues with the vehicle, receiving no support from Motability. Although they were always extremely kind and polite, they never took a proactive approach.
However, after the vehicle was in the garage for six weeks and returned with the majority of the problems unresolved, I decided to escalate the matter with Motability. After only a few weeks, I was granted permission to terminate my contract on mechanical grounds.
To my surprise, I have also been informed that I will be fully reimbursed for the Advance Payment costs.
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Apologies for briefness and spelling mistakes.Motability Skoda Enyaq SportLine 85x April 2024 (unhappy customer - Ombudsman pending)
Motability Mazda CX-60 July 2023 (unhappy customer - early termination on mechanical grounds)
Motability VW Touran Family Pack May 2019 (happy customer)
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Surprised to hear you received no support from Motability. I’ve always found them to be quite helpful. Pleased to see you got everything sorted in the end.
Can I ask what you returned please? Wondering if there are others with similar problems or maybe you just got a rogue Friday afternoon car.
Mother Nature don't draw straight lines, We're broken moulds in a grand design, We look a mess but we're doing fine, We're card carrying lifelong members of the Union Of Different Kinds..........
Surprised to hear you received no support from Motability. I’ve always found them to be quite helpful. Pleased to see you got everything sorted in the end. Can I ask what you returned please? Wondering if there are others with similar problems or maybe you just got a rogue Friday afternoon car.
Sure. Skoda Enyaq 85x SportLine Plus.
Sent from a mobile device.
Apologies for briefness and spelling mistakes.Motability Skoda Enyaq SportLine 85x April 2024 (unhappy customer - Ombudsman pending)
Motability Mazda CX-60 July 2023 (unhappy customer - early termination on mechanical grounds)
Motability VW Touran Family Pack May 2019 (happy customer)I did a similar termination although it was rather annoyingly classified as a voluntary termination by me due to “losing confidence” in the vehicle despite it being supplied with a fault that was never rectified and then being given a 4-6 month turnaround on the repair(s).
You may want to clarify that point with them.
When they refund the advanced payment. Does that also include the £750 new vehicle payment that motability paid towards the AP too? Or just the cash that you paid towards it?
Having only a few days ago mentioned to the OP that I was surprised that he got no support from Motability, I now find myself in exactly the same position. I have a four month old Renault Austral that on three occasions has gone into some form of limp mode. Leaving me holding up traffic on busy main roads and on the first occasion, my wife in tears.
I spoke to Motability earlier this week and although they made the right noises, I felt they weren’t interested. They got me to call out the RAC to do a check on the car. The RAC came and couldn’t find any listed fault codes and basically said if there are no codes, there’s nothing wrong with the car.
Worse than Motability not seeming interested is the feeling that you’re not being believed by them. I use the Renault Austral forum quite often and there are at least four others on there with the same problem and again, none of them having any fault codes listed on the car. Really disappointed with Motability.
Mother Nature don't draw straight lines, We're broken moulds in a grand design, We look a mess but we're doing fine, We're card carrying lifelong members of the Union Of Different Kinds..........
Guys, stop being so accommodating.
You get pushed off by being accommodating. It goes against the “I’m not disabled, I can manage” mantra, but the squeaky wheel gets the grease.
In other news, I also have an Austral and it’s been brilliant, bit when you make thousands of something then some won’t come out perfect.
Sorry you ended up with one that has imperfections.
My suggestion would be to arrange a meeting with the dealers Motability rep rather than trying to do things through Motability directly.
Guys, stop being so accommodating. You get pushed off by being accommodating. It goes against the “I’m not disabled, I can manage” mantra, but the squeaky wheel gets the grease. In other news, I also have an Austral and it’s been brilliant, bit when you make thousands of something then some won’t come out perfect. Sorry you ended up with one that has imperfections. My suggestion would be to arrange a meeting with the dealers Motability rep rather than trying to do things through Motability directly.
Thanks for the help. My Renault dealership have not been very helpful but I will follow up on your advice.
Mother Nature don't draw straight lines, We're broken moulds in a grand design, We look a mess but we're doing fine, We're card carrying lifelong members of the Union Of Different Kinds..........
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