[Azzy]

The Hire car I’m in broke down on the 14th June, it took Rac motability a week to collect the vehicle (21st).

I have now been without a car for over a week, Europcar branches don’t pick up their phone, their customers service can’t do anything, messages are not getting passed on, I’m being fobbed off and every phone call I get different ‘advice’

RSA motability who are suppose to deal with hire cars have been absolutely no help at all.

Cab is costing me over £100 per day as my daughters who no lives with me her school is a 60mile round trip, not inc other errands.

if I was to go to the europcar branch in person for answers would this be wrong of me?

Topic

[Jojoe]

Go direct to Motability, never had any issues with numerous hire cars, other than being over charged for fuel when they go back.

[Azzy]

I’ve contacted motability and they put me through to RSA because the are the one who deal with hire cars

[Peter]

Your contract is with Motability , get back on the phone and ask them to sort this out for you , dont be fobbed off, but also be polite yet firm

[ChrisK]

Just a thought but I wonder if the complete lack of interest on RSA part could be down to them serving there noticed as it were. There finished with Motability in a few months time so more than likely don’t give a Monkey’s over there services to us.

It’s never an easy thing to deal with at the best of times but I fear until the new boy’s and girl’s take over we will see more of this and the only hope is for Motability to deal with it on your behalf.

[Author]

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