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direct line insurance ,had to contact them today inform them of minor cosmetic scratch on front car ,4 hours on phone with them,kept me hanging on, wanted to know code of speed fine i had in 2024 6 mnths ago, told me twice to call dvla ask for it,recorded message said gota go online to get that, i inform direct line,they say they will we put you through someone to speak to, recorded msg go online. then said thats driveing ban 3 points,??? im getting tired of direct line by this time, 4 hours on phone, they info now, for minor scratch they asked photos of front back drvers door passengers door etc etc, i cant walk so cant take photos, eventually they said ok dont need all those photos ,its minor cosmetic scratch.not a pleasant experiance.
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well i guess it was so long on phone to direct line for a minor thing ,they where polite friendly but 4 hours to get this reported .
i was close, it seemed to me they have no realisation that its disabled motability people they are dealimg with. for minor damage to front why ask people in wheelchairs to photo back car all doors etc ,and confuseing 3 point speed fine with baned from driveing ,unprofessional surley.
I think that RSA were a lot better this though should be complained about to Motability also if my landline goes over an hour I have to pay for call unless it is free phone to DL still 4 hours is not on.
yes RSA where more careing to disabled people ,i hope i never have to deal with direct line again, they dealt with me as though it was major collision, wanting photos of car doors back etc, i can only think they need training to deal with disabled people & not employ staff that thinks 1 speeding fine is driveing ban, absurd.
should be complained about to Motability
I agree with this and it’s certainly worth doing so because saying you were treated unfairly is an understatement.
My landline is with VM and capped at an hour to.
I tend to agree, RSA were much better to deal with than DL but I guess DL came out much cheaper for Motability. There’s the old saying though, pay peanuts, get monkeys.
i should also mention,although this was minor cosmetic scratch on front of car, and direct line, mentioned it not neccesary to have it repaired, but kept calling it MY CLAIM?? im not to sure about direct line ,doesnt seem to be on motability side.
so this is small cosmetic scratch that DL call my claim,kept me overall 4 hours on phone ,they refer to it as my claim ,but say it doesnt need repair, unfortunate scratch but these things happen , i have heard no more ,so far.
You shouldn’t have bothered ringing and had all thehastle that came with it for that – I have seen far worse cars go back with gcb paid.
If anything, I would have polished and touched up with what was left, so it looked more presentable.
well i just informed motability, THEY said best ring DL ,i wont bother calling DL again unless ,i really have to ,i dont think they even realise how DL conduct themselves.
Was it a call centre in a far distant land also. I had to call them to find out information as I needed a new windscreen and they appointed Autoglass, who broke my cars adas camera unit fitting it. Then AG said my car is somehow unsafe to drive, without adas and also tried to say the insurance would be not liable if an accident occurred because no adas systems are active. Could they answer basic questions. No they couldn’t.
I could hardly understand the persons broken English. They then put me threw to Autoglass who couldn’t help especially regarding if the insurance is still valid or not, with adas broken as AG has claimed on there behalf. I know for a fact that if there’s an issue the system disables itself and is just like a car without adas, are they all unsafe to drive.
Infact you couldn’t make it up. RSA was 1000 times better. MB all they did was say contact Autoglass. This has been going on since 3rd of April my cars now at Volvo since the 28th of May and is now sitting there awaiting a whole new camera unit that’s on backorder, with no date as to when.
So yeah I totally understand your ordeal with DL and there lack of actual knowledge of uk rules and regulations and they just robots following the guidelines that been set out. I need to speak to my supervisor for more information and then still cannot answer the simple questions asked.
EX30 SMER Ultra
i wish motabiloty would rethink this direct line lot ,seems they are not used dealimg with motability cars.
I’m fortunate not having to deal with DL yet but its only a matter of time before I do with every other person driving these days who think its OK to use their smartphones while driving.
In 2023 the FSA investigated DL it did not go well in DL favour, why Mobility signed up with DL is a mystery to me, such poor service diminishes one the advantages of being on the Mobility scheme.
Unfortunately I have suffered a brain injury and occasionally say the wrong thing.
Was it a call centre in a far distant land also. I had to call them to find out information as I needed a new windscreen and they appointed Autoglass, who broke my cars adas camera unit fitting it. Then AG said my car is somehow unsafe to drive, without adas and also tried to say the insurance would be not liable if an accident occurred because no adas systems are active. Could they answer basic questions. No they couldn’t. I could hardly understand the persons broken English. They then put me threw to Autoglass who couldn’t help especially regarding if the insurance is still valid or not, with adas broken as AG has claimed on there behalf. I know for a fact that if there’s an issue the system disables itself and is just like a car without adas, are they all unsafe to drive. Infact you couldn’t make it up. RSA was 1000 times better. MB all they did was say contact Autoglass. This has been going on since 3rd of April my cars now at Volvo since the 28th of May and is now sitting there awaiting a whole new camera unit that’s on backorder, with no date as to when. So yeah I totally understand your ordeal with DL and there lack of actual knowledge of uk rules and regulations and they just robots following the guidelines that been set out. I need to speak to my supervisor for more information and then still cannot answer the simple questions asked.
They got to be better than DVLA both of us struggle to understand the women on the end of the phone.
Unfortunately I have suffered a brain injury and occasionally say the wrong thing.
What was the reasoning behind reporting this dent, please?
Motability will accept the vehicle back with no issue, as it is within W&T for the disabled people.
Sent from a mobile device.
Apologies for briefness and spelling mistakes.Motability Skoda Enyaq SportLine 85x April 2024 (unhappy customer - Ombudsman pending)
Motability Mazda CX-60 July 2023 (unhappy customer - early termination on mechanical grounds)
Motability VW Touran Family Pack May 2019 (happy customer)as i have ,, already explained ,,i notified motability ,they said, youve done right thing telling us ,they said notify DL ,. thats why. but i did not realise how DL where as explained ,until i notified them.
scratch not dent .
Thank you for clarification. Yes, Motability are very polite and of course will tell you it was the right thing to do, but you don’t have to – both in my opinion and from my experience.
Sent from a mobile device.
Apologies for briefness and spelling mistakes.Motability Skoda Enyaq SportLine 85x April 2024 (unhappy customer - Ombudsman pending)
Motability Mazda CX-60 July 2023 (unhappy customer - early termination on mechanical grounds)
Motability VW Touran Family Pack May 2019 (happy customer)
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