Car arrived, but can’t pick up until 30th August

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    Topic
  • #286850
    Daffy
    Participant

      Had a phone call from dealership yesterday. I had originally been told the car would HAVE to be picked up by 30th June if it came in around 28th June as expected, but it didn’t arrive.

      No communication from guy dealing with everything so I have phoned a couple of times to be told it was imminent, but still no car.  Fast forward to yesterday and I’m now told they have the car, but “the slot with Motability was for pickup on 30th August”.

      I said in that case I may as well wait until 1st September for the new registration, but they insist it has to be 30th August.  Does anyone know if I have to accept this and the reasoning behind it?  Is it for the dealership to get their sales figures for August?

      Any advice much appreciated.

       

    Viewing 22 replies - 1 through 22 (of 22 total)
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      Replies
    • #286851
      JMC
      Participant

        Tell him you are busy until the 1st. Not much he can do really after you had to wait. You are the customer!

        #286852
        kezo
        Participant

          If, they get it out of the door by the end of August it will add their sales volume for August. It has nothing to with Motability, other than they need 4 days to sort everything out before you collect. When you collect is agreed between you and the dealer!

          Tell the dealer your away Friday morning for bank holiday weekend, so won’t beable to collect it untill after the weekend!

          #286858
          Glos Guy
          Participant

            I would contact Motability about this. They have a fining system for dealers who do daft things, and I would have thought that registering a car on 30th August would be one of them! That being said, we are picking up a new car tomorrow, just 2 weeks before the 74 reg, and it hasn’t been queried. I would have left it until 1st September (which the dealer was happy to do) but we are away that week and want the new car as we are having a person hoist for the first time and having it for our holiday will make life a lot easier for my wife. However, to answer your question, the dealer is wanting to get the car in to their August figures but, as others have said, you are the customer so if you want it on 1st September they should agree to it – and Motability will thank you for it as it will add around £1k more to the residual value at the lease end!

            #286866
            Robert88
            Participant

              I received a call on 24th February from dealer telling me my car had arrived and asked me when I’d like to collect I said the following week so I’d get new registration not that I  was bothered but was told no as according to them motability have a rule saying if car is not handed over within 4 days it has to be returned not unless it was still within your lease date.

              #286868
              Rhodgie
              Participant

                Apart from the snob value of having the latest reg plate why wait? It won’t make any difference to the residual value of the vehicle at the end of the lease 🤷‍♂️

                #286869
                Glos Guy
                Participant

                  I received a call on 24th February from dealer telling me my car had arrived and asked me when I’d like to collect I said the following week so I’d get new registration not that I was bothered but was told no as according to them motability have a rule saying if car is not handed over within 4 days it has to be returned not unless it was still within your lease date.

                  Sounds very much like dealer BS to me. Our last 2 cars arrived in the month before a plate change and both (different) dealers said that we could take the car immediately or delay until the plate change, saying it made no difference to them.

                  #286870
                  Glos Guy
                  Participant

                    Apart from the snob value of having the latest reg plate why wait? It won’t make any difference to the residual value of the vehicle at the end of the lease 🤷‍♂️

                    A car will ALWAYS be worth more at resale if it was registered in the first month of a plate change rather than the last month of the preceding reg number.

                    #286871
                    Rhodgie
                    Participant

                      Apart from the snob value of having the latest reg plate why wait? It won’t make any difference to the residual value of the vehicle at the end of the lease 🤷‍♂️

                      A car will ALWAYS be worth more at resale if it was registered in the first month of a plate change rather than the last month of the preceding reg number.

                      Not to a dealer at the end of its lease, maybe cost a punter more who thinks he’s getting a younger car but Motability aren’t getting an extra £1k for it

                      #286872
                      72 dudes
                      Participant

                        I would contact Motability about this. They have a fining system for dealers who do daft things, and I would have thought that registering a car on 30th August would be one of them! That being said, we are picking up a new car tomorrow, just 2 weeks before the 74 reg, and it hasn’t been queried. I would have left it until 1st September (which the dealer was happy to do) but we are away that week and want the new car as we are having a person hoist for the first time and having it for our holiday will make life a lot easier for my wife. However, to answer your question, the dealer is wanting to get the car in to their August figures but, as others have said, you are the customer so if you want it on 1st September they should agree to it – and Motability will thank you for it as it will add around £1k more to the residual value at the lease end!

                        This is incorrect. The same happened to me with our i4 this year. It was ready on February 24th, I said we’ll pick it up the first week of March with a 24 plate.

                        Initially the dealer wouldn’t play ball, the salesman actually said his boss wouldn’t allow it.

                        When I phoned Motability and put the common sense argument forward that their car would be worth more at least end on a 24 compared with a 73 I was met with total disinterest and was told in no uncertain terms that waiting a few days for a plate change was not a valid reason for delaying the collection of a new car!

                        So do not get Motability involved is my advice.

                        Instead, ask to speak to the decision maker, in this case the Sales Manager or Dealer Principal and insist that you will collect the car in early September with a 74 plate.

                        I had a robust discussion with the Sales Manager which resulted in us picking up the i4 at midday on March 1st.

                        Good luck and let us know how you get on.

                        P. S. If it is indeed a case of them meeting the August sales targets, you could always offer to pay the AP on 31/8, but make sure you negotiate the 74 plate in with that

                        • This reply was modified 1 year, 1 month ago by 72 dudes.

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                        #286873
                        Glos Guy
                        Participant

                          Apart from the snob value of having the latest reg plate why wait? It won’t make any difference to the residual value of the vehicle at the end of the lease 🤷‍♂️

                          A car will ALWAYS be worth more at resale if it was registered in the first month of a plate change rather than the last month of the preceding reg number.

                          Not to a dealer at the end of its lease, maybe cost a punter more who thinks he’s getting a younger car but Motability aren’t getting an extra £1k for it

                          I’m sorry but you are wrong. A car with a newer plate IS deemed a younger car and is worth more in the trade as a result. I gave the £1k difference purely as an example. The difference with many cars can be more than that. Might be worth you checking out some car price guides as you will be surprised.

                          #286875
                          72 dudes
                          Participant

                            I’m sorry but you are wrong. A car with a newer plate IS deemed a younger car and is worth more in the trade as a result. I gave the £1k difference purely as an example. The difference with many cars can be more than that. Might be worth you checking out some car price guides as you will be surprised.

                            This is correct, I agree, but see my reply at 8:20, Motability don’t give a **** 😆

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                            #286876
                            Glos Guy
                            Participant

                              I would contact Motability about this. They have a fining system for dealers who do daft things, and I would have thought that registering a car on 30th August would be one of them! That being said, we are picking up a new car tomorrow, just 2 weeks before the 74 reg, and it hasn’t been queried. I would have left it until 1st September (which the dealer was happy to do) but we are away that week and want the new car as we are having a person hoist for the first time and having it for our holiday will make life a lot easier for my wife. However, to answer your question, the dealer is wanting to get the car in to their August figures but, as others have said, you are the customer so if you want it on 1st September they should agree to it – and Motability will thank you for it as it will add around £1k more to the residual value at the lease end!

                              This is incorrect. The same happened to me with our i4 this year. It was ready on February 24th, I said we’ll pick it up the first week of March with a 24 plate. Initially the dealer wouldn’t play ball, the salesman actually said his boss wouldn’t allow it. When I phoned Motability and put the common sense argument forward that their car would be worth more at least end on a 24 compared with a 73 I was met with total disinterest and was told in no uncertain terms that waiting a few days for a plate change was not a valid reason for delaying the collection of a new car! So do not get Motability involved is my advice. Instead, ask to speak to the decision maker, in this case the Sales Manager or Dealer Principal and insist that you will collect the car in early September with a 74 plate. I had a robust discussion with the Sales Manager which resulted in us picking up the i4 at midday on March 1st. Good luck and let us know how you get on. P. S. If it is indeed a case of them meeting the August sales targets, you could always offer to pay the AP on 31/8, but make sure you negotiate the 74 plate in with that

                              That’s bizarre. As you rightly said to them, the car would be worth more at resale with the newer plate. What makes it really odd is that they are telling dealer principals that the reason that APs are rising is due to concerns over residual values – in particular EVs! They aren’t exactly helping themselves with this approach!

                              In both cases that I mentioned, it was actually the dealers who offered for me to delay delivery until the plate change, I didn’t call Motability, so your advice to try to resolve at the dealership sounds very sensible on that basis.

                              We are taking delivery of a new car tomorrow and I was quite surprised that Motability didn’t ask if we’d be prepared to delay until 1st September, but I was glad that they didn’t as we need the car for a holiday in a few weeks time.

                              #286877
                              kezo
                              Participant

                                As, I said your on holiday for the bank holiday weeken and will be unable to pick it up untill after!

                                No one can argue with this and would also be a valid point if put to Motability!

                                 

                                #286879
                                Rhodgie
                                Participant

                                  Apart from the snob value of having the latest reg plate why wait? It won’t make any difference to the residual value of the vehicle at the end of the lease 🤷‍♂️

                                  A car will ALWAYS be worth more at resale if it was registered in the first month of a plate change rather than the last month of the preceding reg number.

                                  Not to a dealer at the end of its lease, maybe cost a punter more who thinks he’s getting a younger car but Motability aren’t getting an extra £1k for it

                                  I’m sorry but you are wrong. A car with a newer plate IS deemed a younger car and is worth more in the trade as a result. I gave the £1k difference purely as an example. The difference with many cars can be more than that. Might be worth you checking out some car price guides as you will be surprised.

                                  If you want to go looking for examples be my guest but seeing as how there isn’t a £1k difference in retail value over a car being 2 days younger I doubt you’ll get much luck.

                                  Besides it’s all a bit of a moot point as the retail value is of no concerns to us or Motability, so to go back to my original point… apart from the snob value why wait?

                                   

                                  #286881
                                  Glos Guy
                                  Participant

                                    Besides it’s all a bit of a moot point as the retail value is of no concerns to us or Motability, so to go back to my original point… apart from the snob value why wait?

                                    Do I really have to explain this yet again? A newer reg car will always be worth more. That’s a fact that only you would disagree with. The residual value at lease end absolutely is of ultimate concern to us. Residual values are a major factor in determining APs. In fact, Motability are increasing APs specifically due to concerns over residual values, so to prevent people from choosing to take a car a few days later to get the newer reg (when they are happy to do so) is shooting themselves in the foot, and ultimately results in us paying larger APs than we need to. To delay slightly to get the new reg isn’t ‘snob value’ it’s common sense. I suspect that you still won’t agree, but I can’t explain it any clearer I’m afraid.

                                    #286885
                                    kezo
                                    Participant

                                      Besides it’s all a bit of a moot point as the retail value is of no concerns to us or Motability, so to go back to my original point… apart from the snob value why wait?

                                      Do I really have to explain this yet again? A newer reg car will always be worth more. That’s a fact that only you would disagree with. The residual value at lease end absolutely is of ultimate concern to us. Residual values are a major factor in determining APs. In fact, Motability are increasing APs specifically due to concerns over residual values, so to prevent people from choosing to take a car a few days later to get the newer reg (when they are happy to do so) is shooting themselves in the foot, and ultimately results in us paying larger APs than we need to. To delay slightly to get the new reg isn’t ‘snob value’ it’s common sense. I suspect that you still won’t agree, but I can’t explain it any clearer I’m afraid.

                                      Come Monday,  Ive had my car for 6 weeks but, will look 6 months old!

                                      If after 3 years my car sits on a dealers forecourt next to a 74 plate, with both cars having the same ball park mileage, the same colour, your telling me they will be priced the same or a few quid apart. If it was the dealer would be left with 24 plate!

                                      #286889
                                      72 dudes
                                      Participant

                                        As, I said your on holiday for the bank holiday weeken and will be unable to pick it up untill after! No one can argue with this and would also be a valid point if put to Motability!

                                        The only issue here Kezo is that I can see the dealer saying “that’s fine Mr X, we’ll hold it until you return from your weekend away, but we’ve already registered it on a 24 plate.”

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                                        #286891
                                        Avatar photoCF21LEE
                                        Participant

                                          Sounds like even Motability has changed their policy now as I remember a good few years ago reading documentation on the site the dealers use that they would like the vehicle new or renewal if due on the last week of the month before plate change to postpone it to the new plate date unless if the vehicle was to be adapted.

                                          As I say this was a good few years ago now that I read that.

                                           

                                           

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                                          #286892
                                          kezo
                                          Participant

                                            As, I said your on holiday for the bank holiday weeken and will be unable to pick it up untill after! No one can argue with this and would also be a valid point if put to Motability!

                                            The only issue here Kezo is that I can see the dealer saying “that’s fine Mr X, we’ll hold it until you return from your weekend away, but we’ve already registered it on a 24 plate.”

                                            I guess everything is a gamble, in the same way as telling the dealer I’ll cancel, like I initially told you!

                                            Having a stern word with the sales manager could just do the trick, who knows!

                                            I’d certainly be telling them its the last vehicle you will ever order from the retail or Mobility and any dealership review won’t be as positive, as it would have otherwise been.

                                            #286930
                                            DumfriesDik
                                            Participant

                                              These first world problems hey?!!

                                              Get the car and enjoy it. If it bothers you that much put a private plate on it.

                                              I bet the car is already registered anyways!!

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                                              #286935
                                              Rhodgie
                                              Participant

                                                Besides it’s all a bit of a moot point as the retail value is of no concerns to us or Motability, so to go back to my original point… apart from the snob value why wait?

                                                Do I really have to explain this yet again? A newer reg car will always be worth more. That’s a fact that only you would disagree with. The residual value at lease end absolutely is of ultimate concern to us. Residual values are a major factor in determining APs. In fact, Motability are increasing APs specifically due to concerns over residual values, so to prevent people from choosing to take a car a few days later to get the newer reg (when they are happy to do so) is shooting themselves in the foot, and ultimately results in us paying larger APs than we need to. To delay slightly to get the new reg isn’t ‘snob value’ it’s common sense. I suspect that you still won’t agree, but I can’t explain it any clearer I’m afraid.

                                                Nah you don’t have to explain it again but no doubt you’ll try just to get the last word in… 🙉🙊😂😂


                                                @kezo
                                                of course they’ll be a difference in your scenario because as I already said the dealer will adjust the prices as the punter thinks they’re getting a younger car without checking its registration date, cars could be 1 day or 1 year apart? Same as identical cars at different dealers being different prices, not a true relation to the residual value at the end of the lease though 🤷‍♂️


                                                @Daffy
                                                I’d be interested to know the outcome but I suspect even if you do pick it up on the 1st Sept it’ll already be registered in Aug but good luck anyway 🤞 time to buy a private plate 🤔

                                                 

                                                #287051
                                                swwchris
                                                Participant

                                                  Apart from the snob value of having the latest reg plate why wait? It won’t make any difference to the residual value of the vehicle at the end of the lease 🤷‍♂️

                                                  I was wondering the same, it matters not one jolt to me what my registration plate year is!

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