Thanks for the response. I was told that the damage to the rear sliding door was only a dent but because it is a brand new car and happened in transit VW are replacing the whole door under their manufacturers warranty and not the dealers warranty. I am sceptical of any excuse of damage and understand this sort of things happen often without the new owner even knowing. To set my mind at rest I will ask to see the order form sheet for a new door which they should have. The dealers have knocked £300 off AP as a goodwill gesture.
Should I let Motability know or do the dealers have to inform Motability of the damage?
Thanks