What I find is when visiting or phoning a dealer one has to wait for a Motability specialist to become available to discuss one’s needs.
Within a short space of time it becomes apparent that they are far from being a specialist in this area and you spend most of your time informing them and hearing them repeat “oh, I didn’t know that”.
If you have a hidden disability you can almost sense the Daily Mail attitude in their tone. I had one “specialist” when I pointed out the high AP he said “yes but you must remember you get the car fr…” he just about managed to stop himself from saying “free”.
When in the dealers looking around, and to pass the time waiting for a “specialist”, I earwig the conversations they have with “ordinary” customers and realise just how gullible some of those “ordinary” customers are.
The dealers are just an added obstacle disability customers have to face and get around. Although they are a necessary evil and they put more obstacles in the way at least you know the good people on here will help navigate a way around, thank goodness. Cheers everyone.