What would be nice if Motability had places where you could go and sit down in front of an advisor or whatever and talk face to face with a person.
Motability have there main offices just 10 miles from where I live and when I asked if I could come to their office and have a chat about some money I owed them they just said “No way” so they might just as well set up an office on the Moon.
It’s much the same with government departments these day where it looks as though they just haven’t got the guts to talk to you face to face with the preference to remain anonymous.