lol elephant. ive never had anyone in back only my frenchie. eventually got thro again and told they had no record of my file so went back to ins and after around 40 mins a very helpful chap went thro it all and hey presto its sorted…….. i hope as motability were gonna take my courtesy car away. its been an absolute nightmare going back and forth. still dont understand why they had no records as i made 10 phone calls over last couple days. thanx for all advice to ev1
Just to confirm, you don’t have to foot the costs?