Most people probably obtain any information regarding the scheme from the dealership that’s selling the car. The dealer’s are supposed to ascertain if the vehicle is suitable for you? ie Comfort,access etc. Surely they will need to enquire how much you intend on using the car ? The mileage penalties are a valid reason for the car not to be suitable.
Due to finance’s somebody is unable to pay the AP, for a suitable car from Motability. You apply for a grant to obtain a car. Its fair to say there are a number of people who will not be aware of the mileage change.
Yes I get you should read the contract and its you’re own fault if you don’t.
But there will surely be people returning cars over the allowance and expected to pay possibly £1,000’s of pounds.
The ethos from motability has always been trouble free/ worry free motoring.