The adaptation issue isn’t a Motability problem. It’s either down to you ordering the wrong adaptation (if you didn’t specify that you needed the inline version), or the adaptations company fitting the wrong one (if you ordered the inline version and they fitted the standard version). That being said, you would expect the adaptations company to check that what they were fitting didn’t foul something as critical as a gear stick! I’d suggest that you call the adaptations company and explain the problem. Hopefully they will rectify it for you. As for the issues with the car itself, that’s for the supplying dealer to resolve. You do seem to be exceptionally unlucky don’t you? My concern for you is that if these issues aren’t resolved to your satisfaction, and you request yet another early termination from Motability, I think that there’s a very good chance that they will terminate your access to the scheme. Early terminations are costly for the scheme and affect the prices that we all pay, so they have to draw the line somewhere. Good luck and let us know how it works out.
You don’t get to choose which version you get on the order form according to the dealer. I’d already mentioned to the salesman that the Inline one would be better and that he’d ask the adapters to fit the correct style. He obviously didn’t. My fitter was also changed three times before collection without prior notification, so I didn’t actually know who’d fitted it until yesterday.
Rejecting the car is out of the question anyway, I haven’t got the time, money or patience to find another, there aren’t any more suitable cars on the scheme at the moment and I’ve already been told about the early termination policy. I want to like the car, it’s the right car for me, I’d just like one that doesn’t sound like a creaky door in the wind with a handbrake that gets in the way of the gear stick.