I have same issues- the garage couldn’t update the software in one day and Motability refused to provide me with an adapted vehicle – it is now outsourced to RCA or something like this.
So they returned the car without the upgrade. But I didn’t know it has to be serviced after two years. Have no intention to send the car to the garage without a courtesy one.
Sent from a mobile device.
Apologies for briefness and spelling mistakes.
Motability Skoda Enyaq SportLine 85x April 2024 (unhappy customer - Ombudsman pending)
Motability Mazda CX-60 PHEV July 2023 (unhappy customer - early termination on mechanical grounds)
Motability VW Touran Family Pack May 2019 (happy customer)