motability do seem to have a thing about wipers, partly i think due to dealers trying it on at service time. i ended up sat around for 2 hours when the juke went in as i asked to wait as it was the easier option and the garage reccomendd the wipers be replaced and motability wanted the video evidence. when i complained to the motability service people about the wait they said firstly i should have contacted them and they would have sorted a taxi which i didnt even know that was an option. but they claimed they refused because the video sent was of a different car. now how they would know that i dont know but i havent had an issue with the wipers either before or after so go figure. they are the same wipers on now.
however as it was the driver reporting the wipers as faulty i dont understand motabilitys position at all.