As I do not know of their circumstances I feel it would be wrong to exercise judgement. Perhaps the comfort of having a car available outweighed the associated costs?
I understand the sentiment, but I can’t help but feel that the customer in this case might have benefitted from a friend or family member helping them to fully understand the full costs of that comfort. All too often, including on this forum, people talk about the cost of their Motability car as being just the AP, less good condition bonus etc and seem to completely overlook the sacrificed benefits, which are a massive cost in comparison. I’m guessing that if this person had money to burn they wouldn’t have chosen a Ford Ecosport.
Also, with all the focus on Motability at present, and the noise about people having ‘free tax payer funded new cars that they don’t really need’, cars returned after 3 years with minuscule mileages such as this play right into the hands of these critics.