Tried both cars with the same result. Motability’s suggestion was to get a new charger privately at my own expense.
just give Ohme a chance on Monday morning, am pretty sure the chargers are guaranteed for a couple if years.
Dont go with a call to Mobility, you get some good advisors and some bad ones.
Only ohme can do anything about the chargepoint.
If not, you can get a local electrician to have a look at the charger, it may be an easy fix. There are a options.