To be honest if the guys on the phone there told me the sky was blue I’d have to go outside then Google it anyway.
Most of the time those people are working of a flowchart or have very limited data and outside of the “script” can tell you nothing.
When I faced having my hire car taken away because of delivery delays they insisted it was tough, nothing they could do and I’d get my allowance back but it’d take 8 weeks to return it and in the meantime I was on my own.
After escalating thru CEO they said I never should’ve been told all of that and sorted it all in changing hire car to a plug in hybrid.
You can only go off what you’re told but I’ve been told such rubbish by them I double check everything now. I have experienced them telling you what you want to hear to get rid of you too. I’m sure there are times when they hive out good info too mind you.