Hi guys, after 7 weeks my ohme epod charger still does not work properly, ohme just ignoring me now, Motability have spoken to them multiple times and they still dont help, they told Motability they have an open ticket with technical department and are looking to fix but dont do anything. Second time Motability contacted them they told them same story and then stopped replying to Motability too. My charger will not charge at 7kw, i click max charge and it will very occasionally go to 7kw for a varied amount of time between seconds and an hour then just drop to 3kw and never go back to 7kw. Now its started saying the charge is complete and its added 84kwh when its really added a random amount much lower than 84kwh. I try to restart charging last night as car was on 54% and it refuses as it thinks its fillex the battery, i have to go outside this morning and unplug and then plug it back in to start charging again. Its the biggest regret ive had in recent years getting this thing installed. Im having to try figure out whats wrong myself, If its charging at 3kw 16A should my ct clamp reading be higher than 16A ? Thats what i had assumed but the ct clamp reading is between 0.6 and 2.4A when its charging, surely thats wrong ? Id appreciate any help
Its a shame Ohme are treating you like this and taking so long to sort the problem out for you. You’d think Mobility would put their foot down, especially as Ohme are ignoring them too, especially when theres something clearly wrong.
If it were me I would put a strongly worded complaint to Motability CEO, stating Ohme don’t seem to be bothered to sort out the problem, even when asked by Motability and it is making the car unbareable to live with!
Writing on Ohms social media or going to the press, saying something along the lines, Disabled person left with faulty Ohme charger, who seem unwilling after 7 weeks of complaints, to fix or replace it, will often turn things around in your favour.
I could tell you to buy a new CT clamp for around £20 but, why should you, when the bloody charger comes with 3 year guarantee and then what if the chargers faulty, thats £20 down the drain.
I don’t install Ohme chargers, so cant log into their installer database to axcess your charger unfortunately.