So I called Skoda directly on 03330037504 (it’s an automated/AI IVR thing so to get through to someone I had to say speak to someone, and then when it asked what about I said speak to someone again otherwise as soon as you mention car order or new car it gave an automated message and hung up).
Guy I spoke to seem a bit worried about it all he asked for a few details confirmed the security stuff and then initially said the order was for a Kamiq, he sent me an email and I forwarded on the motability document which I got from signing into https://www.motability.co.uk/ and he called back to advise the order has been accepted by the factory and should be ready by mid/late October. He said something about is that ok (he mentioned previously about possibly escalating but at that point I was just happy to actually be told something with actual dates. He did ring the dealer though so would of loved to have been a fly on the wall during that phone call, still not a peep from the dealership despite the salesperson being back from annual leave and multiple messages said to have been passed on.