Yes we are and all different but it seems very strange if you ask for any personal problems to ask for help you do not always get it as I had to go to the Ombudsman for them to say they have not been helpful to you and that you need to get things in writing from Motability if you are not happy which I have been told you cannot have anything we discussed in writing. I think you can ask for a tel recording but it is a bit stressful when you think there should be some dept that has people to deal with difficult problems and there is no one all they tell you is go to the Ombudsman who to be honest was great and wondered what the hell was going on and ruled in my favour but it caused me so much ill health And i just thought others on here may have had problems and you are banging your head against the wall.