[on the spectrum]

I have wondered why with many Disabled people with Mental health conditions there seems to be no Dept at Motability to offer help  under Vulnerable people as the customer service team send you round in circles.

Topic

[kezo]

Aren’t we all vulnerable as disabled users of the scheme, regardless of the disability!

Remember if your not happy with the service, you can always take matters higher following the complaint procedure, right up to the CEO.

[on the spectrum]

Yes we are and all different but  it seems very strange if you ask for any personal problems to  ask for help you do not always get it as I had to go to the Ombudsman for them to say they have not been helpful to you and that you need to get things in writing from Motability if you are not happy which I have been told you cannot have anything we discussed in writing. I think you can ask for a tel recording but it is a bit stressful when you think there should be some dept that has people to deal with difficult problems and there is no one all they tell you is go to the Ombudsman who to be honest was great and wondered what the hell was going on and ruled in my favour but it caused me so much ill health And i just thought others on here may have had problems and you are banging your head against the wall.

[wmcforum]

I always use online chat and save a copy.

[Ele]

If you could expand as your post is a little vague as to what the problem seems to be

Is there a particular motorbility problem that you still need help with?

In my own experience when spoken to politely

I have found all of the motorbility team to be considerate and helpful at all times

[Doughnut]

I was offered the choice to communicate with Motability via email when I had an issue. The person I dealt with was considerate, professional, and put a resolution in place within hours and monitored it for two weeks afterwards. Throughout the whole process, I was asking if certain decisions would affect my medical condition so they could put something else in place.

• This reply was modified 1 year, 7 months ago by Doughnut.

[Rich44]

Motability are terrible for alternate communication I had a pong argument with them about applying for a grant without calling. It wasn’t until I said its like you’re using voice analysis software and tghats why you’re forcing us to use the phone that they backed down.

The general phone staff seem pretty uneducated when I’ve dealt with them they generally had the well that’s tough attitude.

I had them try to rake hire car away and leave me with nothing as the Enyaq was taking so long. When I asked for help they said no tough. When I went to the ceo they immediately sorted it and promised we’ll keep you in a far until yours arrives.

You have to be prepared to go to the top and fight your corner but it’s not good enough imho

[Author]

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