A few things to take from this, sometimes things break and that’s just the way of things. However the mark of a good company is what they do when that happens.
Firstly no courtesy car, well that’s bollocks, now I haven’t looked into this but I’m sure that the agreement would mention this. The one phone call to MB ops and a couple of hours later there is a car at your house!
Second, why does it take a week to diagnose the problem? They have all the software installed to tell them exactly what is wrong in an instant!
Third, the car is 7 days old, why are they waiting for repair authorisation? Get on with it, it’s warranty covers it.
Unless they don’t and the warranty is just an oil warranty, unless?
That tells us volumes about Honda and not in a good way.
Definitely on my avoidance list now.
Hopefully they will sort it out soon, all the best and thank you for sharing.