I have raised three formal complaints with Volvo UK Head Office over the past few months and I am yet to receive a response to any of them. It leaves me wondering whether I would be treated in the same way, if I were a private purchase customer? It appears to me, once the majority of Volvo Motability orders are placed, they cannot be traced until they are at or soon to arrive at the Dealerships-which makes me question whether this is common practice for all orders placed with Volvo-or merely Volvo Motability orders? Very early on after placing my order, I requested the VIN number appertaining to such-which was supplied to me. I was of the mind if I were to have such information, my order and subsequent allocated vehicle, could be traced. If I didn’t have the VIN number of “my vehicle,” I could’ve been allocated any vehicle matching my order specifics, at any time. The way in which our orders have been handled and the reasons/excuses we have been given (or not) does not sit well with me at all. On a brighter note, I also have received an email from Mercedes-Benz advising they are returning to the Scheme very soon, so at least this will be another option/choice for some.