Whilst I am pleased that @bogzaf got a positive outcome, I would strongly advise others not to attempt to get the AP adjusted by calling Motability. They are the last people you should ask in this situation! Motability’s policy with regards to APs is very clear and has never changed. You pay the AP that applied when you placed the order, regardless of whether it goes up or down. If an AP goes down before the customer picks up the car, the only winner is Motability. The dealer does not benefit at all and the customer loses out. Motability do not like dealers adjusting the Motability order so that the customer pays the lower price, as it results in less profit for them. @bogzaf was very lucky, but if you call Motability 99% of the time they will just quote the policy and, by calling them, you are also alerting them to the fact that you might try to do this through the dealership. By contrast, the vast majority of dealers value their customers and, human nature as it is, most car sales people won’t want to see their customers paying more than they need to, especially as it’s only a few minutes work for them and makes not a jot of difference to what they receive by ordering the car (which is a fixed handling payment from Motability plus the car counts towards their bonus targets – even though most will deny this). Thankfully, the instances where dealers won’t adjust the AP down (which does NOT affect the vehicle order or delivery time in any way at all – it’s just an admin thing and absolutely nothing to do with the actual order) are few and far between. I suspect that in the majority of these cases it’s simply a case of the sales person being a bit clueless as to how it all works, but of course some will just be being downright lazy or, dare I say it, a bit ‘anti Motability customers’. Obviously anyone unlucky enough to encounter such a sales person will be unlikely to use them a second time.
i totally agree with your point. I did accept that they will not change my AP when ordered my car however meanwhile other things came up and I decided to ask the source – motability helpline. This is my first ever motability car. I wasn’t aware of any things including that is should not pay deposit when they request it. So I guess everyone should do as they feel 🙂