There is clearly regular issues with Ohme. Is there any central way to log these issues with Motability so that either the don’t happen or a different supplier is chosen? If Motility don’t know how bad it is it will only continue and with more and more EV’s becoming available it might only get worse. Could be the only way they make the changes needed or select a better supplier.
From what I can gather is, if you phone Motability CS team, they have no interest along with an attitude “take it up with Ohme”. On the other hand if you email Motability CEO Andrew Miller, issues are sorted the same day in most cases. With more and more now emailing Andrew with complaints, surely he is begining to sit up and take notice!
I believe there should be more than one charger supplier again, rather than all eggs in one basket, which gives Ohme free rein.