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I’m going to keep track of all that goes on in the processes after deciding what car I’m going for and include the timescales, just in case they help anyone. I am very aware that everyone gets different responses and mine may well be a straight forward charger install.
So, the car. I’ve opted for the Hyundai Ioniq 5 Namsan Edition RWD. The reason for this one over a better priced Ultimate plus Tech Pack was simple availability, this one was in the showroom, looking at what was docked, there were a few Ultimates with Tech Pack but they all included the Heat Pump (an additional £950 that I’d not see again) Once you’ve added the heat pump price, it’s not a huge jump to get to the Namsan Edition and with the Pano roof it is more than worth the extra money. That’s booked for delivery 1st Feb. Car ordered 16th January.
Day after ordering everything was approved by Motability.
Same day I had an email from Ohme asking me to complete a survey. It’s a simple task, for someone. There’s a mass of questions about your house, where you want the install, your electricity supply and usage, ownership/landlord, permissions. Then they ask you for a bunch of photos, to give them credit, they give you pictures of what you’re aiming the camera (phone) at, so you should be able to get the pictures they want. Then you’re asked to draw your house, with measurements of where the cable will go (yes, you’re making that decision, not an expert). So, I’ve done all this and sent it off. Within an hour I get a phone call, and they leave a voice mail, a silent one. I get that notification after they’ve closed, so I’ll see if they try again the following day. Nope.
I phone them the following week, to see what they wanted, turns out it was permission from the landlord, no problem, this was anticipated and I already had written permission, so I forwarded that email to them.
Next day they decline my install, I don’t have a drive, despite my picture showing a drive and the photographs showing said concreted driveway. Next morning I’m taking daylight photos of the drive (with a car in it) from the house perspective and from across the street, showing both the open gates and the dropped curb.
Later that day they agree all is in order and they’ve forwarded the install details to my local installer, who will contact me. I’m now less than one week from collecting the new car, so I’m guessing there’s going to be a period of no charger at home but I can live with that.
So far, it’s not been particularly painful but also not been a great process. I’m an intelligent person with experience in electrical installation (I trained as an electrician briefly when younger and at least know one end of a screwdriver from the other), I’ve the technical capability to take these pictures and can understand what’s going on. However, I still needed several follow up calls and messages to get everything they wanted. Given this is for disabled people, including those with limited mental capacity, there’s going to be conversations with carers/family members, people trying to work out what they’re doing and I can see a lot of problems.
I’ll add in future developments as we progress, including pictures of the car next week.
I'm Autistic, if I say something you find offensive, please let me know, I can guarantee it was unintentional.
I'll try to give my honest opinion but am always open to learning.Mark
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You definitely want it in before the car arrives. The difference in cost between public and home charging is huge. If you’re lucky install can take a few weeks to get organised and done, if you’re less lucky it may take months. Then there’s that trick where Ohme decide they can’t install it or it’s a non-standard installation. Either way, I’d want to know before putting my pin in. I’d get it started now, it hurts nobody just sat there and, if there’s any issues you have time to get them sorted without any time pressure.
I think the installation will be one of the simplest they have had,the meter box has everything inplace,80amp fuse, its not looped,the fusebox is the other side of the door from the meter box (if they need to connect anything),all the earth straps are in place where they should be on water pipes gas pipe,they will only need about 1 mtr of cable to connect the Ohme to the power supply…………..Famous last words then computer says No…..Lol
You definitely want it in before the car arrives. The difference in cost between public and home charging is huge. If you’re lucky install can take a few weeks to get organised and done, if you’re less lucky it may take months. Then there’s that trick where Ohme decide they can’t install it or it’s a non-standard installation. Either way, I’d want to know before putting my pin in. I’d get it started now, it hurts nobody just sat there and, if there’s any issues you have time to get them sorted without any time pressure.
I think the installation will be one of the simplest they have had,the meter box has everything inplace,80amp fuse, its not looped,the fusebox is the other side of the door from the meter box (if they need to connect anything),all the earth straps are in place where they should be on water pipes gas pipe,they will only need about 1 mtr of cable to connect the Ohme to the power supply…………..Famous last words then computer says No…..Lol
Start the ball rolling and get it fitted and done with. If you wait, the chances are it will be a busy period for the installers, which could lead to an install after you have taken delivery of the car and it may not be just a week or so your without one!
As Mark says public charging is expensive.
Sounds pretty straightforward. They may need access under the floor, a hatch should be in front of the CU. As long as there is enough room on the board to fit the EV CU, or wherever its gonna be located.
It.ll be good.The sparks will address any problems onsite, doesnt look like any show stoppers.
@Mickc Sounds pretty straightforward. They may need access under the floor, a hatch should be in front of the CU. As long as there is enough room on the board to fit the EV CU, or wherever it’s gonna be located. It.ll be good. The sparks will address any problems onsite, doesnt look like any show stoppers.
They will have a job on going under the floor its solid concrete.
Looks like the concensus is get it fitted.
@Mickc Sounds pretty straightforward. They may need access under the floor, a hatch should be in front of the CU. As long as there is enough room on the board to fit the EV CU, or wherever it’s gonna be located. It.ll be good. The sparks will address any problems onsite, doesnt look like any show stoppers.
They will have a job on going under the floor its solid concrete. Looks like the concensus is get it fitted.
I bet Ohmes consensus would be trunking rather than lifting boards up and charging a fortune for it!
You will be ok Mick 🙂
There is clearly regular issues with Ohme.
Is there any central way to log these issues with Motability so that either the don’t happen or a different supplier is chosen? If Motility don’t know how bad it is it will only continue and with more and more EV’s becoming available it might only get worse.
Could be the only way they make the changes needed or select a better supplier.
There is clearly regular issues with Ohme. Is there any central way to log these issues with Motability so that either the don’t happen or a different supplier is chosen? If Motility don’t know how bad it is it will only continue and with more and more EV’s becoming available it might only get worse. Could be the only way they make the changes needed or select a better supplier.
From what I can gather is, if you phone Motability CS team, they have no interest along with an attitude “take it up with Ohme”. On the other hand if you email Motability CEO Andrew Miller, issues are sorted the same day in most cases. With more and more now emailing Andrew with complaints, surely he is begining to sit up and take notice!
I believe there should be more than one charger supplier again, rather than all eggs in one basket, which gives Ohme free rein.
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