Blimey Rich, have you run over a black cat or something?
It truly terrifies me when I read reports like this. I joined Motability because it was supposed to provide stress free motoring but just lately I am seeing more and more about poor service, unreturned calls and terrible attitudes towards the end user. It is starting to appear that being a Motability/disabled customer puts you to the back of the queue. I thought those days were just a distant bad memory but maybe not!