Been waiting to have an Ohme Home Pro charger fitted via Ohme’s partner company Crystal EV. Appointment arranged for last week. Got a call the day before installation to say fitter wasn’t coming because “he was having a problem sourcing materials for the job”. It’s a bog standard installation, about 6 foot from meter box to where charger is going so I’ve no idea what materials he couldn’t get hold of. Installation rearranged for today (Saturday). Call from Crystal yesterday morning, fitter double booked, can’t make it on Saturday, rearranged for next Friday. Call from Crystal yesterday afternoon, a fitter is available after all and will be coming on Saturday. Text message from Crystal last night confirming a fitter will be attending Saturday to install the charger. Phone call from Crystal 9 o’clock this morning, no fitters available in my area today so won’t be installing charger. First available appointment next Friday. I have no faith that anyone will turn up next week to be honest. Guess we’ll have to wait and see.
Reject Crystal asap they are cowboys contact CEO “andrewmiller@motabilityoperations.co.uk” <andrewmiller@motabilityoperations.co.uk>
They need to drop Crystal as Rebbecca P/ceo right hand is fully aware of crystal following my complaint..send a polite detailed email and rebbecca P will respond.
