Same with my dealers, their VW in Durham is hopeless but Sunderland are a bit better.
Their Skoda in Durham (mine) are usually pretty good but, chap on the Facebook group ordered his Enyaq with the Sunderland branch a month after I ordered mine, got updates all the way and picked it up today.
Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!