If they are not fit for purpose perhaps it’s time to rock the boat.
It is a shame some folk are finding talking not their preferred method of communication, I get it, I prefer email.
BUT not fit for purpose? I suspect you might find 700,000 people disagreeing with you.
Not about “preference” to me; I can’t follow what’s being said on the phone due to being profoundly deaf. Email or live chat are my only options yet Motability say they can’t help with that.
Motability provide a service for a fee, which many people are thankful for. Some people however, are unable to partake in utilising those services because of communication limitations on the Motability side of things. That’s the issue here.