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Have heard back from Motability today and their answer to communicating via emails our text messages etc instead of calling is that I must get a nominated person to speak on my behalf.
Jesus wept I really don’t understand why this is so difficult, they literally offer email and texts etc as a way of communicating with this via their website but they’ve essentially said to me today if I can’t talk on the phone then I need someone to talk to them on my behalf which is flipping nuts.
I could understand it totally if they didn’t offer these communication methods already. It took over a dozen emails to get them to start the grant application that’s just the pre-qualification once they started the prequal was done in an email or 2 but to get to that point took a lot.
Are Motability using voice analysis on callers? I can’t think why else they are demanding that the phone is used. Ok that’s a touch paranoid but insurers have done it in the past so it has been done. I just don’t get why they’re being so 19th Century
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I wonder what their response would be, if you said, there is no one who can speak on my behalf?
From my understanding, Motabilty don’t like paper trails, that are out of the ordinary!
Motability Grants are breaching the equality act on what you say and they can get away with this until Motability and Grants which had a total replacement management structure does not really care about disabled and now calls themselves the mobility foundation which must with new logos cost a lot of money and although they do not offer reasonable things put into place for us breach the act and until someone can bring a legal claim against them they will carry on. I tried to take legal action against them but can only put in a court claim for amount of money for the treatment i received but Solicitor on no win no fee will not support you in court as the Gov cut legal aid and you would have to do this yourself which Legal brief said if you did lose you would have to pay costs which for me is too stressful and I am too vulnerable to carry this out.It seems a massive enterprise wants to rule over us and even complaining too much they will break you down so I advise anyone to think again before taking them on as they have all the money and solicitor’s like the Gov have to fight against you and unless a lot of us joined together and got Legal team to take them on which will not happen I know you are on your own which is quite sad and there will be no justice. I by the way have been a motability customer for many years and now a lot older it seems if things go wrong you cannot fight these tyrants and they know this. Although I won with Motability with the ombudsman.
@Rich44 – Contact Complaints and try going through the process with whoever handles it. I filed a complaint after my grants advisor couldn’t be reached by email so the person who handled the complaint sort of took over. By that point I’d decided to save for the AP rather than use the grant system again but it may be an option for you.
@kezo –I wonder what their response would be, if you said, there is no one who can speak on my behalf?
They told me: “sorry but we can’t find a way to communicate with you directly unless it’s by phone”. Blamed the system itself, when I said I had nobody to call for me.
They told me: “sorry but we can’t find a way to communicate with you directly unless it’s by phone”. Blamed the system itself, when I said I had nobody to call for me.
Of course I remember you situation now!
The scheme isn’t disability freindly, when you taken into account hidden disability’s etc, and that needs to change 🙂
I’m in a similar situation.
I have issues using the phone and I find the people on their live chat are basically clueless.
After a failed attempt on live chat I went back on and purely asked for an email address.
I then formally complained by email about my issue. They tried to call me in response so I just ignored it and they emailed their response.
I’m beginning to find the whole MB system is flawed and not supportive of disabled people.
They get bad press especially whilst under a conservative government as they promote the idea of a corrupt company giving out free cars and taking government money.
In that light it may be contact with an MP or threaten the use of the press to them to try and get them to buck their ideas up.
If they are not fit for purpose perhaps it’s time to rock the boat.
If they are not fit for purpose perhaps it’s time to rock the boat.
It is a shame some folk are finding talking not their preferred method of communication, I get it, I prefer email.
BUT not fit for purpose? I suspect you might find 700,000 people disagreeing with you.
@Rich44 have you got any further?Skoda Enyaq Race Blue
If they are not fit for purpose perhaps it’s time to rock the boat.
It is a shame some folk are finding talking not their preferred method of communication, I get it, I prefer email.
BUT not fit for purpose? I suspect you might find 700,000 people disagreeing with you.
Not about “preference” to me; I can’t follow what’s being said on the phone due to being profoundly deaf. Email or live chat are my only options yet Motability say they can’t help with that.
Motability provide a service for a fee, which many people are thankful for. Some people however, are unable to partake in utilising those services because of communication limitations on the Motability side of things. That’s the issue here.
If they are not fit for purpose perhaps it’s time to rock the boat.
It is a shame some folk are finding talking not their preferred method of communication, I get it, I prefer email. BUT not fit for purpose? I suspect you might find 700,000 people disagreeing with you. @Rich44 have you got any further?
I am 100% happy with my motability car, the way it works and yes it can be a long call if I need to speak with them but I will take that in return for the amazing car I have for a monthly cost which is way lower than any other choice. So for me thank you Motability and long may it last
If they are not fit for purpose perhaps it’s time to rock the boat.
It is a shame some folk are finding talking not their preferred method of communication, I get it, I prefer email. BUT not fit for purpose? I suspect you might find 700,000 people disagreeing with you. @Rich44 have you got any further?
I am 100% happy with my motability car, the way it works and yes it can be a long call if I need to speak with them but I will take that in return for the amazing car I have for a monthly cost which is way lower than any other choice. So for me thank you Motability and long may it last
That long call can be nigh impossible, if the person making the call is death or has social anxiety etc!
The fact is Motability find it hard to communicate in any way other by phone. I personally find that both wrong and shockin, especially when not all disability’s are physical.
Being 100% happy with a motability car isn’t the point here!
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