@Rich44 – Contact Complaints and try going through the process with whoever handles it. I filed a complaint after my grants advisor couldn’t be reached by email so the person who handled the complaint sort of took over. By that point I’d decided to save for the AP rather than use the grant system again but it may be an option for you.
@kezo –
I wonder what their response would be, if you said, there is no one who can speak on my behalf?
They told me: “sorry but we can’t find a way to communicate with you directly unless it’s by phone”. Blamed the system itself, when I said I had nobody to call for me.