What is the procedure for returning a car back to Motability ‘if’ it suffers from any issues? I ask as I have an order in for a Tucson 1.6 which – like its counterpart – the Sportage are know to have GPF issues. To resolve this issue either means driving for a specific period in a certain method on clear roads whilst using a significant amount of petrol, or keep returning to the dealer for a forced regen. Neither of these two options are compatible with my disability. I was hoping Hyundai may have resolved the issue before I collected the car.
I doubt Motability have a formal procedure in such a case. It is more likely they look at each case on merit.
However, what they may do in the case of repeated faults is terminate your lease. That potentially could leave you without a vehicle.
As you already know you are potentially walking into problems with the Tucson, wouldn’t you be better cancelling the order and ordering something without such an inherent and seemingly recurring fault?