Some really good info from Nas on the ID.5, and surprised its quite difficult to ingress\egress.
That in itself is a howler, and unexpected. I do hope you have a positive outcome on your situation Nas.
Certainly when you try a car in the showroom, it is deceptive because of the flat floor.
Most often you will park at the roadside and getting in and out when there is a curb is very different. It is not so easy.