I am thinking of cancelling the order too but had ordered a pack for heated seats worth £400. Having read here that I might be charged for that seems unfair if I don’t want the car anymore as it won’t serve all our purposes. Can anyone advise. Anyone recently cancelled an order with extras, please.
Unless you have signed a contract with the dealer saying that the £400 is non-refundable (which I very much doubt) then you have not entered into a legally binding contract. The only contract is between yourself and Motability Operations and that only comes into effect when you enter your PIN on the day of collection. If the car is no longer suitable just be honest with the dealer, cancel the order and ask for your £400 back (assuming you have paid it up front). I strongly suspect that they will refund the £400 without quibble. If they don’t play ball, tell them you will call Motability for assistance. Dealers don’t want black marks against them as a result of customer complaints, especially when they are pulling a fast one!