This is the email I have personally received from Kate Mills from Kia UK.
And I have already warned KIA UK and Motability Operations Limited by making official Complaints to CMA (Consumer Markerting Authority) which is part of UK Dept who can carry out full investigations against all UK Car Manufacturers but also against Motability Operations Limited and also against Motability Charity Grants for abusing my own and other Disabled Disability Rights but also all UK Car Manufacturers are taking personal advantage against Disabled Person who are getting new vehicles via Motability Scheme as a Motability Customers firstly removing the current new vehicles of the scheme without informing all Motability Customers and also not offering the same services or offers as a Non Disabled Customers and also Motability Charity Grants only offers the Motability Scheme vehicles they have actually chosen for us and able to get any Motability Charity Grants for the particular vehicle on Motability Scheme as a Registered Disabled Person and also all UK Car Manufacturers actually don’t carry out any full and correct repairs on the vehicle and the same faults occurs again very quickly in few days or even on the same day at the time a Motability Scheme Customers collect their from the car Dealership asked for repair your Motability Scheme vehicle on your behalf your behalf or Motability Operations Limited behalf but charged the Motability Operations Limited in full for the repairs never been fixed correctly the first time.
Case Reference – KMUK1181196
Dear Mr Patel
Thank you for emailing Paul Philpott, our president & CEO. Paul has asked me to respond on his behalf, I’ll be your point of contact throughout the remainder of your complaint.
As mentioned in our previous emails, our products surge in demand, our ability to deliver them within a desired time frame, in the UK and further afield, is increasingly limited. This issue gets more complicated as certain grades and specifications of each model, even down to colour, are experiencing longer wait times than others. These wait times are becoming almost impossible to predict due to modern manufacturing processes and how lean the parts supply chain is running.
We’ve had confirmation your model is next in line for production, it’s estimated this will start at the beginning of December with an ETA to the UK for the end of December.
Your selling dealership will have the latest information regarding your vehicle, we’d recommend you stay in touch with them.
Kind regards.
Katie Mills
Senior Customer Service Advisor
Kia UK Limited
Kia Customer Services
E enquiries@kiacustomercare.co.uk
T 0333 202 2990
Kia Customer Services
PO Box 6426,
<p style=”text-align: left;”>Milton Keynes MK1 9HT
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