Both my local ones are dire, the usual half arsed attitudes and only too keen to send you away. Last time I used them they broke the locking wheel bolt and refused to deal with that or sort it, claimed it was then a dealer issue even though they snapped it by using it with the pneumatic gun (I was watching the whole sh@tshow). Dealer quoted up to £400 to sort, depending on if they could manage to get the mangled locking bolt out without cutting the alloy in half…and not a MB chargeable fee. Luckily I had 4 months left on lease, so the car went away to auction like that.
At the time I was going through 4 tyres a year, so it was a pain, thank god I found a Tyre City 15 miles away who were great. Sadly they are now Kwikfit branded, just hope the staff are still ok to deal with.
Only time I had a puncture was in Aberdeen, Kwikfit Causewayend were great, sorted both (2 rear punctures) despite being 10 mins to closing when I rolled up, so they stayed after closing time to assist.
In life, it's not who you know that's important, it's how your wife found out.