Approximately one third
of eligible disabled people
choose to join the Scheme
Eligible Non-Scheme Customers
Approximately one third of eligible disabled people choose to join the Scheme.
It is, however, important to understand why eligible people choose not to join the Scheme, and a programme of research has been initiated to improve understanding of why this is and what barriers exist.
Previous research has highlighted that some people do not like the concept of leasing, alongside a lack of awareness of the Scheme generally.
The new research has also identified some categories of potentially eligible people who consider that the Scheme is not suitable for them and choose different options to support their mobility.
This insight will allow consideration of potential enhancements to the Scheme or potentially offering different services outside the Scheme. Further work will also be undertaken to improve both the awareness and understanding of the Motability Scheme and of Motability, the Charity.
Joss
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