Very recently my Audi Q3 had front and rear windscreen washer failure, on a car with 1000 miles on the clock. Audi Tyneside insisted that a hire car should be sourced for me, not a courtesy car. I phoned Motability who immediately transferred me to their preferred partner Europcar. I requested a high seat automatic, and was promised a Qashqai or Rav 4. What turned up was a Mercedes CLA AMG 200 auto. Way too low for someone 6ft 1in with mobility problems, the car sat on my drive for the entire week it took to repair the Q3. My conclusions are that Motability were great, hire car for as long as is needed, just phone and explain. However beware Europcar, they were not really very interested, their attitude was, take what you are given. Other than the hire car being completely unusable, everything, especially Motability, was pretty straight forward.