The dealer has no margin to lose the £1000 difference. This is for Motability to sort out.
Sucks to be them.
I absolutely would not pay £1000 extra because they sat on an order. And lets be clear, he has a contract with the price on it, at the time when he ordered the car, it was £2350. If they’d have placed the order (as they very well should have) with the factory at that point in time, the car would’ve been £2350.
Sitting on the order until the AP rises, and then trying to flog the increase onto the customer – without even telling him? Right.
He probably is stuffed because it’d be a lengthy legal process (which he would win, as a sidenote), potentially expensive too – but to argue that the dealer can’t do anything because of their margins, so it’s on Motability is nonsense. This problem only arose because the dealership didn’t do their job by ordering his car in time.
To the OP, as i said, i think you’re stuffed on that one. What you can try is to squeeze as much stuff out of them as possible, on “a good will basis” – like a full petrol tank, maybe luxury carpet mats and a boot liner etc – but ultimately, you’ll pay the £1000 or wait another 6 months to a year on another car.
Prior: SEAT Ateca Xcellence Lux 1.5 TSI DSG MY19, VW Golf GTE PHEV DSG MY23
Current: Hyundai Ioniq 6 Ultimate
Next: we'll see what's available in 2028.