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So i went to pick my new audi a3 up after ordering on 14/12/2020.
Original initial payment was £2349.00 which motability sent agreement details with in 2020.
Dealer advised new cost is now £3349.00 and i showed him the letter with original agreement and he stated this is what is showing on the system when he puts car through.
Contacted motability and they stated that there was a code change on the car at some point during the order and the new price is £3349, if i do not want the car i have to order something with a price i can afford.
This is ridiculous, i agreed to this when i ordered in 2020, waited so long and then to be told i have to pay an extra £1000. Surely this cannot be right, i have raised it with motability but they do not seem bothered?
Please help
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Thats not right at all
How they come up with £3349 as not on scheme(cant remember AP price just before it left)
Are you a first time motorbility customer?or have you currently got a car?
You signed an agreement for a product with an agreed price.If dealers start doing this then no point motorbility listing AP prices as dealers are changing the rules.
And if a code change to cause AP rise, they should of let you know earlier then you could of had time to decide argue the point.
Sorry to hear this.
It highlights the problem with ever changing APs and ridiculously long lead times.
The AP you pay is the one noted at the time of collection, not ordering.
In the days when APs would go down between order and collection, dealers would often honour the lower price. If not, it would usually be okay to cancel the order and re-order at the lower AP.
<p style=”text-align: center;”>Of course having waited so long for your A3 and it no longer being on the scheme, you are in a difficult situation.</p>
In your shoes, I’d probably grab it with both hands, but only you can decide whether it’s affordable.Cancelling and starting again could lead to 6 month plus wait.
Let us know what you decide.
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<p style=”text-align: center;”>,on the scheme</p>Apologies, my facts above are incorrect.
The AP you pay should be the one in place at the time of ordering.
I’ve just checked the Motabilty website.
So you should be entitled to the car at the original AP.
However you mention code change and this may be the reason for the increase.
If the spec changed from say an SE to an SE Tech, then that would account for if.
Argue with the dealer that you will only pay the lower AP by all means, but ultimately I’d grab it while you can.
The AP you pay is the one noted at the time of collection, not ordering.
That’s not correct. The AP you pay is the one that applied when you ordered the car, not when you collect it.
The AP should show on the customers online Motability account or any order paperwork.
Sounds like it’s either dealer BS or the dealer sat on the order and didn’t place it until the AP had risen. Either way, Motability need to advise.
Apologies, my facts above are incorrect. The AP you pay should be the one in place at the time of ordering. I’ve just checked the Motabilty website. So you should be entitled to the car at the original AP. However you mention code change and this may be the reason for the increase. If the spec changed from say an SE to an SE Tech, then that would account for if. Argue with the dealer that you will only pay the lower AP by all means, but ultimately I’d grab it while you can.
Our posts crossed!
If it were me I would insist on paying the price when ordered. If there was a code/spec change and motability didn’t inform you then surely they must take some responsibility and offer some sort of compensation. If you just pay the new amount because you want the car, then what is there to stop every dealer putting the AP up for everyone.
The dealer has no margin to lose the £1000 difference. This is for Motability to sort out.
Sucks to be them.
I absolutely would not pay £1000 extra because they sat on an order. And lets be clear, he has a contract with the price on it, at the time when he ordered the car, it was £2350. If they’d have placed the order (as they very well should have) with the factory at that point in time, the car would’ve been £2350.
Sitting on the order until the AP rises, and then trying to flog the increase onto the customer – without even telling him? Right.
He probably is stuffed because it’d be a lengthy legal process (which he would win, as a sidenote), potentially expensive too – but to argue that the dealer can’t do anything because of their margins, so it’s on Motability is nonsense. This problem only arose because the dealership didn’t do their job by ordering his car in time.
To the OP, as i said, i think you’re stuffed on that one. What you can try is to squeeze as much stuff out of them as possible, on “a good will basis” – like a full petrol tank, maybe luxury carpet mats and a boot liner etc – but ultimately, you’ll pay the £1000 or wait another 6 months to a year on another car.
Prior: SEAT Ateca Xcellence Lux 1.5 TSI DSG MY19, VW Golf GTE PHEV DSG MY23
Current: Hyundai Ioniq 6 Ultimate
Next: we'll see what's available in 2028.Its motability that have changed the spec code not the dealer.
motability are saying that the spec has changed and some point but it has not since the time i ordered they probably updated their system as the car is no longer available on the scheme was limited edition and the code that it has changed to has a more expensive price.
the dealer ordered the car 2 days after i ordered so 16/12/20
the dealer is saying it is not their fault and motability are asking for the increased cost not them.
The worrying thing is that Motability seem to think the dealers price is correct.?
I’ve had these thoughts in the back of my mind for awhile with my order that went in last October and with the latest emails from my dealer saying might be delivered this October that the car has already had a retail price increase of £800 a few weeks after ordering with another price rise in April and folk saying there will be one in August too I thinking will dealers be trying to claw back some of those price rises at our experience after all where just disabled customers who are here to be crapped on and if the OP is correct with Motability fobbing of with a change of code.
Ho and the take it or leave attitude of the dealers and Motability if indeed Motability are going down this road leaves a lot to desire.
By the sounds of it, the spec and model you ordered on a Motability code has now gone, either by a spec change or model change.
the new Motability code will be different and that’s why the cost is more.
They can’t supply that car in the showroom at the same ap, as the system will throw an error, as the car doesn’t exist in that form anymore.
Motability can only gaurentee the AP on the car you ordered, the code number.
as this is a change of code and spec, I’m afraid it’s either pay it or start again.
what are the changes in the two cars, the one you ordered and the car now available?
This is a motability not a dealer issue. If you can afford to do so, I’d pay the new price and then raise hell. Raise a complaint and go from there.
This sounds like poor communication from either or both, motability and the dealer/audi. You have a contract signed for a specific car spec at an agreed price. You’re not party to car availability on the scheme, that’s motability and audi.
If the car had an increase in AP then you should have been informed, when it came into force. Not upon collection, I can imagine the embarrassment you faced when you were asked to stump up another £1k. This isn’t a few pounds, a grand is a lot of money. Is it possible that when the order went through, the updated price on motability changed ? Either way I wouldn’t stand for it and I can’t believe Motabilities stance with you either!
Just quote breach of contract liability to motability, especially if paperworks says original price and make sure you send via an email.
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