In all aspects of life all we want is honesty, but sadly in many, especially business, it no longer exists. A brief example at Kwik Fit.
How long to fit the two new tyres?
About an hour and a half to 2 hours, as there are 2 cars in front.
Fine, Ill come back in 2 hours.
Customer returns just over 2 hours later, his car is still where it was and asks is it ready.
No, replies the garage but you are next.
Customer gets agitated and the Manager tells him they were very busy and it will be another hour.
Customer replies, why did you not tell me it would be 3 hours in the 1st place.
We thought you would be annoyed with the long wait, and we were right because you are annoyed.
I am annoyed because you misled me, lied to me. If you had told me 3 hours in the 1st place, that would have been fine.
Sounds familiar, and customers will vote with their feet and money.