Omg this….. so I have had this issue since March 8th when we picked our Ateca up. Its been in for 3 software fixes but none have made any difference at all. Also as well as the SOS calling itself and freezing and failing the climate control doesn’t work neither and the digital cockpit either freezes or turns off completely. So dangerous on the motorway. So I received a call 10 days saying a fix was ready and we booked in for this morning. I arrived 25 miles from home at the Snows SEAT Portsmouth to be told that there was no update for my car. They have 150 cars with this issue and the fix was for only 6 of them!! According to them it’s a 3rd party company which developed the SOS system that’s at fault. 8 months!!! Oh and the issue is caused when the built in e-sim changes mobile phone tower.