I am so sorry this is your experience we were lucky they did not answer the phone so we called next on list Podpoint and fitting has been fast efficient and we have a complex fit once again I hope it works out. Worth noting for others that since ordering our ev BP prices for their subscription have gone up they were 15p kw for subscribers now 25p making it cheaper at Lidl and not much point for the subscription but I believe Motability are still offering it for free without a hone charger.
I don’t know if it’s too late but maybe worth calling Podpoint to see if they can still help at this late stage