Forgot the max age you can claim first at but 63 or 64 i think. Mine is set to last til im about 72 at moment as they added a couple of yours on to mine last year during pandemic.
Lady may have ran out of motability or maybe lost licence
Current Car: Hyundai Kona Premium EV...2 way 40kg hoist
Last Car: Toyota C-HR Excel Hybrid...4 way 80kg hoist