Been to 2 dealers now and both have brought up the problem with ordering MY22 models. Not sure if this is just a Volvo thing or I have just been unlucky.
I am at a complete loss then, unless you are asking questions about which model year you are getting and it’s causing confusion. Are they actually saying that they will not accept an order? If so, Motability should be informed and should be able to contact them and sort it. If the car cannot be ordered it should be removed from the Motability site. On the basis that it is still there (just checked) there is no reason why you shouldn’t be able to order one. The XC40 Recharge was my second choice car and when I called our local Volvo dealer just a few weeks ago they raised no issues at all – and they knew it was a Motability order. Something isn’t right here. I would persevere if you want the car!